Question 1

How does ‘One Tree Planted’ work?

Accepted Answer

One Tree Planted is an environmental charity that works together with reforestation partners to plant trees all around the world. For every purchase, we donate $1 to their organisation, for which they prepare land, nurture saplings, plant trees and maintain & monitor their projects. In 2020 they were able to plant 10 million trees, which helps restore forests, create jobs, build communities and protect habitats for biodiversity. Learn more on their website https://onetreeplanted.org/.

Question 2

What’s the best way to store your coffee?

Accepted Answer

Our coffee bags have a zip-lock and one-way valve, which allows carbon dioxide to leave the bag but stops oxygen from coming in. This way the coffee won’t go stale. The beans stay best for a month, but will be good for up to three months if stored properly in our bags or an airtight container in a cool, dry place.

Question 3

Can I get ground coffee instead of coffee beans?

Accepted Answer

Yes! We can grind the coffee beans you’ve ordered for you in the preferred coarseness. Simply go to the flavor coffee you'd like to buy in our shop and choose the preferred grind from the list. Then add to your cart, pay and we do the rest. It's easy as that! Please note that the labels on the bags will still mention ‘coffee beans’ as we have not yet received our new labels for this.

Question 4

Who should I contact if I have any questions, complaints or feedback?

Accepted Answer

For any questions, complaints or feedback you can contact us on hello@forestercoffee.co.uk. We will respond within 1-2 business days. You can also leave us feedback through a Google Review.

Question 5

Which countries do you ship to?

Accepted Answer

We’re currently only shipping to countries in the UK and Europe. We send parcels up to 5kg within the UK and up to 2kg to Europe (including Ireland).

Question 6

How long do orders take to arrive?

Accepted Answer

We aim to dispatch your order within 2 days, after which it can take 2-3 working days for Royal Mail to deliver your order within the UK and 3-5 business days in Europe. We are not liable for any delays in delivery caused by the delivering company. Please keep in mind that delivery might be slightly delayed due to COVID-19 restrictions.

Question 7

How much does delivery cost?

Accepted Answer

The cost of delivery depends on the country it needs to be shipped to and the weight of the parcel. Within the UK, orders up to 1.7kg cost £3.20 and orders weighing between 1.7-5kg cost £8.99. For the rest of Europe, delivery costs are £8.50 for parcels up to 700g, £10.50 for parcels between 700g and 1kg, and £12.50 for parcels between 1kg and 2kg. We don’t ship orders over 2kg to Europe.    We do free deliveries to the PO5 area in Portsmouth!

Question 8

What if my parcel doesn’t arrive or the goods are damaged?

Accepted Answer

You will have to contact us immediately by email. We will either reimburse you fully for the damaged or lost goods or replace them with new ones. Clear and liable evidence must be provided and damaged items need to be sent back to us. For more information about this, we refer you to our Terms & Conditions on this website.

Question 9

What’s the cancellation policy?

Accepted Answer

You have the right to cancel your order within 14 days after you or a third party have received the (last of the) goods. To cancel your order, you must inform us of this decision via email with a clear statement setting out your decision, which of the goods you wish to cancel, the date of your order, your full name and address. You then have 14 days to send the goods back to us. For more information about the cancellation policy, we refer you to our Terms & Conditions on this website.

Question 10

What’s your returns policy?

Accepted Answer

You can return any items that you have cancelled within 14 days after receiving them or that you have proven to be damaged beyond your control after discussing this with us via email. However, this does not apply to personalized items like grounded coffee. You will have to bear the cost of returning the goods. All returns must be send back to us within 14 days from the day of which you communicate to us your cancellation or we’ve accepted via email that you send back damaged goods. For more information about the returns policy, we refer you to our Terms & Conditions on this website.

Question 11

Will I get my money back for returned or damaged items?

Accepted Answer

We will reimburse you with the cost of your cancelled goods and original delivery costs within 14 days after receiving the goods or proof of sending them back to us. We will reimburse to you all payments received from you, including the costs of original delivery. We do not reimburse supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. And we may make a deduction for loss in value, if the loss is the result of unnecessary handling by you. For more information about this, we refer you to our Terms & Conditions on this website.

FAQ