Privacy Policy

Your privacy is of great importance to us. We adhere to privacy laws, which means that we:

  • Clearly define our purposes before processing your personal data through our privacy policy;
  • Store as few personal data as possible and only the data necessary for our purposes;
  • Explicitly request your consent for the processing of your personal data, if consent is required;
  • Take necessary security measures to protect your personal data;
  • Respect your rights, such as the right to access, correct, or delete your personal data processed by us.

Your data is safe with us, and we will always use this data in a proper manner. In our privacy policy, we explain what we do with the information we learn about you. If you have any questions or want to know exactly what information we keep about you, please contact us. When our website changes, we must also adjust the privacy policy. Therefore, always pay attention to the date above and check regularly for new versions.

Processing Orders

When you place an order with us, we use your personal data to handle it properly. We may provide your personal data to our delivery service to have your order delivered to you. We also receive information about your payment from your bank or credit card company. For this, we use your payment details, contact information, email address, phone number, and billing address. We are legally obligated to keep customer data for tax purposes.

Personal Account

For certain parts of this website, you need to register first. You must provide information about yourself and fill in security details. With this information, we create an account that you can log into with your chosen username and password. We use your username and email address for this. We store this information so that you don’t have to enter it repeatedly, and so that we can contact you more easily if necessary. You can edit the information via your account whenever you want. We will keep this information until you delete your account.

Forms

Through our forms, you can send us messages to ask questions, make requests, file complaints, schedule appointments, or for other purposes. We use your name, email address, and phone number, and possibly additional data if included in the form, to be able to contact you. We will keep this information indefinitely, but we can delete your data upon request.

Disclosure to Other Companies or Institutions

Under no circumstances do we provide your personal data to other companies or institutions, except when required by law (for example, if the police demand it in a suspected crime). Our website includes social media buttons. The administrators of these services collect your personal data, so also read their privacy policies.

Cookies

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. They also allow us to see when you visit our website again. When you visit our website for the first time, we show a notification explaining cookies and request your consent to use them. You can disable the placement of cookies through your browser, but some parts of our website may not function properly. We have made agreements with other companies that place cookies about the use of these cookies. However, we do not have complete control over what they do with the cookies, so please also read their privacy policies. Below is more information about our cookies.

  • Google Analytics: We use Google Analytics to track how visitors use this website. We have a data processing agreement with Google that includes strict provisions about what they can track. We have not allowed Google to use the obtained Analytics information for other Google services. We anonymize IP addresses through Google.

Security

Security of personal data is of great importance to us. To protect your privacy, access to personal data is shielded with a username and password. We use secure connections (Secure Sockets Layer or SSL) to encrypt all information between you and our website when you enter personal data.

Access, Change, and Deletion of Your Data

If you have any questions or want to know what personal data we have about you, you can always contact us. Please make sure to clearly identify yourself so that we can be certain we are not modifying or deleting data belonging to the wrong person.

You have the following rights:

  • Get an explanation about what personal data we have and what we do with it;
  • Access to the specific personal data we have;
  • Correction of errors;
  • Deletion of outdated personal data;
  • Withdrawal of consent;
  • Objection to specific use.

Submitting a Complaint

If you believe that we are not assisting you correctly, you have the right to file a complaint with the supervisory authority. This authority is called the Data Protection Authority. We have appointed a data protection officer responsible for privacy within our organization. Our data protection officer can be reached by email and phone for all your questions and requests.